To bring a watch or clock in for a repair estimate please feel free to visit the shop during regular hours. If you cannot bring the watch or clock into our shop personally please contact us before shipping it and we will describe the procedure. The watch should be packed well, in a box, and insured fully. Please do NOT send watch in its original gift box as our shop cannot guarantee the return of the shipping container. Please include a note with your name, address, phone number and a brief description of the problems or work that you would like performed to your watch or clock. Also, please declare a reasonable replacement value for the watch or clock so that our shop insurance can cover it while it is in our possession. Your watch is fully insured and secure while it is in our possession here at the shop. Feel free to call and discuss any repair before you bring it in or ship it but we will be unable to give an estimate with out having the watch or clock in our hands.
Every watch and clock that we receive for repair is inspected, evaluated and given a repair number. Before any repairs are made we give a verbal estimate of what the repairs might cost. In most cases the estimate costs $45 and can be applied to the repair charge if the estimate is accepted at the time it is given. However, in some cases where there is considerable labor required in order to generate the estimate there will be a charge based on an hourly rate.
If the estimate is approved we will give you an idea of the turn around time and will start the job as soon as possible. The turn around time varies depending on the job, availability of parts, etc.
If the estimate is not approved, the watch or clock will be immediately returned to the owner via USPS upon payment plus a postage and insurance charge ($25 for watches more for clocks). Whether or not any repairs are made, all shipping and insurance charges are the responsibility of the customer.
When the work is completed we will notify you of the total cost for repair and shipping and upon receipt of payment your timepiece will be returned to you via USPS.
House Calls for Grandfather Clocks:
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